Frequently Asked Questions (FAQs)

Shipping & Delivery

Q1: Where do you ship?
We ship to all cities within Pakistan.

Q2: How long does delivery take?

• Within Karachi: Orders are delivered within 48 hours.

• Other Cities: Delivery takes 3 to 4 days depending on the destination and courier service.

Q3: How can I track my order?
Once your order is dispatched, we will send you a confirmation email or SMS with the tracking details.

Products

Q4: How do I choose the right product for my needs?
Our website provides detailed descriptions for each product. If you need further assistance, feel free to contact our support team.

Q5: Are your products safe for sensitive skin?
Yes, our products are made from skin-friendly, high-quality materials suitable for most users, including those with sensitive skin.

Q6: How do I care for and clean the products?
Most of our products are washable. Please refer to the care instructions provided with the product.

Orders & Returns

Q7: Can I change or cancel my order?
If your order hasn’t been dispatched, you can contact us to modify or cancel it.

Q8: What is your return policy?
We offer a hassle-free return policy. If you are unsatisfied with your purchase, contact us within 7 days of receiving your order.

Q9: How will I receive my refund?
Refunds will be processed via your original payment method within 5-7 business days after the return is approved.

Payments

Q10: What payment methods do you accept?
We accept Cash on Delivery (COD) and various online payment methods, including credit/debit cards and bank transfers.

Q11: Is my payment information secure?
Yes, your payment information is encrypted and processed securely. We do not store any payment details.

Contact Us

Q12: How can I contact customer support?
You can reach us via email at mail@solesavor.com or WhatsApp/Call us at +92 336 8889 313. We’re here to help!

Q13: What are your customer support hours?
Our support team is available from Monday to Saturday, 9:00 AM to 6:00 PM.